Direct contact
We reply personally — no bots, no ticket system. Just send us an email:
Email: support@calmsessions.com
Response time: typically within 24-48 hours (Mon-Fri)
Languages: German or English
For general feedback or feature wishes, you can also write to feedback@calmsessions.com.
App status
Calm Sessions is currently free to use — no end date, no card, no subscription. All content and features are accessible while we keep improving the app. We welcome every piece of feedback — including reports about things that aren't quite working yet.
Frequently asked questions
No sound when I play a session
Please check:
- Is your iPhone in silent mode? Calm Sessions respects the silent switch — muted devices will not play audio.
- Do you have Bluetooth headphones paired but turned off?
- Has the app been fully closed and reopened once after first launch?
Still no luck? Email support@calmsessions.com with your iOS version and the name of the affected session — we'll look into it.
The microphone isn't working
Calm Sessions uses the microphone only when you press the record button yourself — for example, to describe a situation so we can suggest matching affirmations. If recording doesn't start:
- Open Settings → Calm Sessions → Microphone and make sure access is allowed.
- Close other apps that may be using the microphone (voice memos, phone calls, video calls).
How do I report a bug?
Please send a short email with:
- What were you trying to do?
- What happened instead?
- Optional: iOS version and device model (e.g. iPhone 15 Pro, iOS 18.4)
- If possible: a screenshot or screen recording
How do I request a feature?
We read every email. If something's missing — a new voice, a theme, a feature — write to us. User requests heavily influence what we build next.
How do I delete my data or account?
Calm Sessions stores only minimal data about you — details are in our privacy policy. To request deletion:
- Send an email to support@calmsessions.com with subject "Data deletion".
- We confirm receipt and delete all data linked to your request within 30 days.
- You receive a confirmation email once deletion is complete.
Does the app work offline?
Partly. Audio content is loaded on first playback and can continue offline for the duration of that session. Generating new affirmations from voice input requires an internet connection.
What does the app cost?
Calm Sessions is currently completely free — until further notice. No subscriptions, no in-app purchases, no ads. If we later introduce a Plus model, we'll inform all users in good time.
Which languages are supported?
The app is built in German — all affirmations, meditations and deep-dive stories are originally German. The app interface is also available in English.
Which devices does Calm Sessions run on?
iPhone and iPad (iOS 15 and later). The App Store also offers the app for Mac with Apple Silicon — it runs there in "Designed for iPad" mode.
Privacy and trust
We take your data seriously:
- Servers and audio cache hosted in Frankfurt (EU)
- Voice recordings are deleted after processing
- Affirmations contain no personally identifying information
- No third-party trackers, no advertising tracking
Emergencies and serious concerns
Calm Sessions is a wellness app — it is not a substitute for medical or psychological treatment. If you are in an acute crisis or experiencing ongoing mental health issues, please contact qualified support:
- Germany — Telefonseelsorge (24/7, free): 0800 111 0 111 or 0800 111 0 222
- Germany — medical on-call service: 116 117
- Emergency (EU): 112
- US — 988 Suicide & Crisis Lifeline: 988
- UK — Samaritans: 116 123